Shipping policy

Last updated March 2, 2024 

At Outdoorluxe, we are committed to providing an exceptional shopping experience for our valued customers. We understand that shipping is an important aspect of online shopping, and we have developed this Shipping Policy to ensure that you have a smooth and hassle-free experience when ordering from us.

Order Confirmation and Availability
Once your order is placed, we will swiftly send you a confirmation email, affirming that we've received your order. Upon placing your order, a pre-authorization hold will be applied to your card, with no charges made until we have verified all details of your purchase. After confirmation, we immediately process your payment and prepare your order for shipment. Orders are typically processed and shipped within 1-2 business days. Transit times range from 5-7 business days. Our dedicated team ensures that your order is shipped in a timely manner, adhering to the processing times indicated in our Shipping Policy.

Shipping Methods and Carriers
Your order will be shipped through reputable carriers such as UPS, FedEx, DHL, USPS, or other trusted carriers. The specific carrier will be determined by our shipping team to ensure that your order is delivered in a timely and efficient manner.

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

Out-of-Stock Products
For products not immediately available, orders can still be placed. We commit to providing estimated restock dates and will confirm all order details with you before proceeding with payment. This ensures transparency and keeps you informed about the availability and delivery timeline of your desired product.

Shipping Rates
We are pleased to offer FREE shipping on all orders within the United States. There are no additional fees or charges for shipping.

Shipping Destinations
We currently only ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.

Estimated Delivery Time
The estimated delivery time for your order may vary. Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to get an estimate of the delivery time from the carrier's website.

Order Tracking
Once your order has been shipped, we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. You can track your order using the tracking number provided on the carrier's website. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@outdoorluxeonline.com

Shipping Address Accuracy
Please ensure that you provide an accurate and complete shipping address when placing your order. OdyoWave is not responsible for any delays or additional fees incurred due to incorrect or incomplete shipping addresses. If you need to update your shipping address after placing your order, please contact us immediately at sales@outdoorluxeonline.com or call us at 1-302-215-2282.

Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at sales@outdoorluxeonline.com or call us at 1-302-215-2282. We will work diligently to resolve the issue and ensure that you receive your order as soon as possible.

Returns and Exchanges
For information about our returns and exchanges policy, please refer to our Return and Refund Policy page.

Contact Information
If you have any questions or concerns regarding our Shipping Policy or your order, please feel free to contact us at:

Outdoorluxe
300 Delaware Avenue
Suite 210, #530
Wilmington, DE 19801

Phone: 1-302-215-2282.

Email: sales@outdoorluxeonline.com

Business Hours
Monday - Friday: 8 AM - 8 PM EST
Saturday: 9 AM - 8 PM EST

We are here to assist you and ensure that you have a pleasant shopping experience with Outdoorluxe.