Refund policy

Last updated: March 11, 2025

Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-302-215-2282, the chat in the bottom right, or email sales@outdoorluxeonline.com any time.

Business Hours
Monday - Friday: 8 AM - 8 PM EST
Saturday: 9 AM - 8 PM EST

Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Returns
In compliance with our refund policy, we offer a return window of 30 days from the delivery date of your order. All returns must be carried out through postal mail. We ask that all items be returned in their original, new and unused condition to qualify for a refund. The customer will bear all return shipping charges or additional fees incurred due to customer error, unless explicitly indicated otherwise on the product's page.

Our commitment to you includes a warranty guarantee on all our products, ensuring that you receive a fully functioning item as per your purchase, with no additional costs from your side. Specific details of these warranty policies can be found on the respective product pages. Please note that return instructions will be provided once the return process is initiated.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective product, a shipping error on our part, or damage that occurred during shipping. In these cases, we will provide a prepaid shipping label for your convenience.

Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.

Please Read the Following

When you are making a purchase from Outdoorluxe, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Outdoorluxe within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
• I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.

Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to sales@outdoorluxeonline.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days. Please note that the time it takes for the credit to appear on your account may vary depending on your bank or credit card issuer.

Late or Missing Refunds
If you haven't received a refund within the specified time frame, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at sales@outdoorluxeonline.com or call us at 1-302-215-2282.

Warranty
Product warranties, if applicable, are provided by the manufacturer and may vary depending on the specific product. Warranty information, when available, will be included in the product description or provided upon request. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim. 

BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@outdoorluxeonline.com.

Chargebacks
We kindly ask that you contact us before initiating any chargebacks through your bank or credit card company. In most cases, we can resolve any issues or disputes quickly and efficiently through direct communication. Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Exchange Agreement
By placing an order with Outdoorluxe, you acknowledge and agree to the terms of our Return and Refund Policy, including guidelines for cancellations, returns, shipping times, and reporting damages. If you do not agree, do not use this site.

Contact Information
If you have any questions or concerns regarding our Return and Refund Policy or your order, please feel free to contact us at:

Outdoorluxe

300 Delaware Avenue
Suite 210, #530
Wilmington, DE 19801

Phone: 1-302-215-2282

Email: sales@outdoorluxeonline.com

Business Hours
Monday - Friday: 8 AM - 8 PM EST
Saturday: 9 AM - 8 PM EST

We are here to assist you and ensure that you have a pleasant shopping experience with Outdoorluxe.